Effective Date: June 10, 2026
At SBMart.us, customer satisfaction is our top priority. We strive to provide high-quality gadgets, electronics, accessories, home essentials, and consumer products to customers throughout the United States. If you are not completely satisfied with your purchase, we are here to help.
Please review our Return & Refund Policy carefully before making a purchase.
About SBMart.us
SBMart.us is a trusted United States-based ecommerce retailer committed to providing quality products, secure payments, fast shipping, and reliable customer support.
Business Address:
231 Utica Ave, Brooklyn, NY 11213, United States
Phone:
+1 (417) 412-0647
+1 (307) 357-7230
Email:
info@sbmart.us
support@sbmart.us
Return Eligibility
We accept eligible returns within 30 days of the delivery date.
To qualify for a return, the item must:
- Be in its original condition
- Be unused or minimally used
- Include original packaging, accessories, manuals, and documentation
- Not show signs of damage caused by misuse or negligence
- Include proof of purchase or order confirmation
Items returned without authorization may not qualify for a refund.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Clearance or final-sale items
- Personalized or customized products
- Opened software or digital products
- Products damaged through misuse, negligence, or unauthorized modification
- Items missing original packaging or essential accessories
Additional restrictions may apply depending on the product category.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Product photos
- Packaging photos
- Description of the issue
Our support team will review your request and arrange a replacement, exchange, or refund when applicable.
How to Request a Return
To initiate a return:
- Contact our support team at support@sbmart.us.
- Provide your order number and reason for return.
- Wait for return authorization instructions.
- Package the item securely.
- Ship the item to the return address provided by our team.
Returns sent without prior authorization may be delayed or rejected.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- We shipped the wrong product
We recommend using a trackable shipping method, as SBMart.us cannot guarantee receipt of returned packages.
Inspection and Approval
After receiving your returned item, our team will inspect it to verify eligibility.
We reserve the right to:
- Approve the return
- Partially approve the return
- Reject the return if eligibility requirements are not met
Customers will be notified regarding the status of their return request.
Refund Process
Once a return is approved, refunds will be processed to the original payment method used during checkout.
Refunds may include:
- Product purchase price
- Applicable taxes when required
Original shipping charges are generally non-refundable unless the return is due to our error.
Refund Timing
Approved refunds are typically processed within 5–10 business days after inspection and approval.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
All online payments are securely processed through Stripe, and refund timelines may vary based on banking procedures.
Exchanges
If you would like a replacement product, please contact our support team.
Exchanges may be offered for:
- Defective products
- Damaged items
- Incorrect shipments
- Eligible warranty situations
Exchange requests are subject to product availability.
Order Cancellations
Orders may be canceled before shipment.
If an order has already been processed or shipped, cancellation may not be possible, and the order may instead qualify under our return policy.
To request cancellation, contact us immediately after placing your order.
Refused Deliveries
Orders refused without authorization may be subject to:
- Return shipping charges
- Restocking fees when applicable
- Partial refunds
Please contact our support team before refusing a shipment.
Fraud Prevention
For security purposes, SBMart.us reserves the right to:
- Verify customer identity
- Request additional documentation
- Refuse suspicious refund requests
- Investigate unusual return activity
These measures help protect customers and maintain a secure shopping environment.
United States Customers Only
SBMart.us currently serves customers exclusively within the United States.
All return, refund, and exchange policies apply only to orders delivered within the United States.
Policy Updates
We may update this Return & Refund Policy periodically to reflect changes in business practices, legal requirements, or customer service improvements.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about returns, refunds, exchanges, or cancellations, please contact us:
SBMart.us
Address:
231 Utica Ave, Brooklyn, NY 11213, United States
Phone:
+1 (417) 412-0647
+1 (307) 357-7230
Email:
info@sbmart.us
support@sbmart.us
At SBMart.us, we value every customer and are committed to providing a fair, transparent, and hassle-free return and refund experience.
